Terms of service

GLOW OPTICALS

OVERVIEW

Welcome to Glow Opticals. These Terms of Service explain the conditions that apply when you browse our website, create an account, place an order, purchase eyewear or otherwise use the products, features and services made available through our online store.

Throughout these Terms, “Glow Opticals”, “we”, “our” and “us” refer to Glow Opticals, while “you” and “customer” refer to anyone accessing or purchasing through our store.

Our online store is operated using Shopify’s e-commerce platform. By accessing our website or placing an order, you agree to these Terms and any other policies displayed on our website, including our Privacy Policy, Shipping Policy and Return, Exchange & Refund Policy.

If you do not accept these conditions, please discontinue use of our online services.

1. ELIGIBILITY AND CUSTOMER ACCOUNTS

You must be legally capable of entering into a transaction to purchase products through our store. Where a purchase is made on behalf of a minor, it should be completed or supervised by a parent or legal guardian.

When placing an order or creating an account, you agree to provide accurate and up-to-date information, including your name, contact details, billing information and delivery address.

You are responsible for protecting your login credentials and for activities carried out through your account. Please contact us if you believe your account has been accessed without permission.

2. PRODUCTS AND PRODUCT INFORMATION

Glow Opticals makes reasonable efforts to present product photographs, colours, dimensions, descriptions and specifications accurately.

However, the actual appearance of frames, lenses, sunglasses and accessories may vary slightly from images displayed online. Screen brightness, display settings, lighting and photography can affect how colours and finishes appear.

Product descriptions, specifications, prices and availability may be updated when necessary.

We may introduce, modify, limit or discontinue products without prior notice.

3. ORDERS

Submitting an order does not automatically guarantee acceptance.

We reserve the right to verify and accept or reject an order where reasonably necessary, including in situations involving stock availability, payment problems, incorrect pricing, suspected fraud or incorrect customer information.

Customers should carefully review the product, quantity, colour, prescription information where applicable, delivery address and other details before confirming an order.

Once an order has entered processing or has been dispatched, cancellation may not always be possible.

Returns, replacements, exchanges and refunds are handled according to our separate Returns, Exchange, Cancellation & Refund Policy.

Products purchased through our retail store are intended for legitimate personal or permitted business use. Orders suspected of fraudulent activity or unauthorised resale may be reviewed or cancelled.

4. PRICING AND PAYMENT

Product prices displayed on our website may change from time to time.

The applicable price will normally be the price displayed when the customer confirms the order, subject to correction of genuine technical or pricing errors.

Shipping charges, taxes or other applicable costs will be shown where relevant before completion of the purchase.

Prices and promotional offers available online may occasionally differ from those available at our physical store.

Customers are responsible for providing valid and accurate payment information and ensuring that they are authorised to use the selected payment method.

5. OFFERS AND PROMOTIONS

Glow Opticals may occasionally provide promotional discounts, coupon codes, special offers or limited-time deals.

Individual promotions may have their own eligibility requirements, validity periods and exclusions.

We may withdraw or modify an offer where reasonably necessary, particularly where an offer has been published incorrectly or is being misused.

6. SHIPPING AND DELIVERY

Orders are delivered according to our applicable Shipping & Delivery Policy.

Delivery dates shown during checkout or communicated after purchase are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by courier operations, weather, public holidays, incorrect addresses, regional restrictions or other circumstances beyond our reasonable control.

Customers should ensure that the delivery information provided when placing an order is complete and accurate.

7. RETURNS, EXCHANGES AND REFUNDS

Eligibility for cancellation, return, replacement, exchange or refund is determined according to our Returns, Exchange, Cancellation & Refund Policy.

Customers should inspect products after delivery and contact us within the applicable period if an item is damaged, defective, incorrect or otherwise eligible for return.

Nothing in our store policies is intended to exclude rights available to customers under applicable consumer law.

8. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless otherwise indicated, the Glow Opticals name, branding, website design, photographs, graphics, written content, logos and other original materials belonging to us are protected by applicable intellectual property laws.

Our website content is provided primarily for personal shopping and informational purposes.

You may not reproduce, commercially distribute, modify, republish or exploit our protected content without appropriate permission.

Third-party trademarks, logos and brand names displayed on our website remain the property of their respective owners.

9. THIRD-PARTY SERVICES

Certain website functions may depend on services supplied by third parties, including payment providers, delivery companies, technology providers and other service partners.

The availability and operation of these third-party services may be governed by their own terms and policies.

Glow Opticals is not responsible for independent services provided directly by third parties beyond the extent required under applicable law.

10. SHOPIFY PLATFORM

Our online store uses Shopify’s technology to provide e-commerce functionality.

Although Shopify provides the underlying platform, purchases made from Glow Opticals are transactions between the customer and Glow Opticals, unless clearly stated otherwise.

Shopify may process certain information required for operating the online store in accordance with its applicable terms and privacy practices.

11. PRIVACY AND PERSONAL INFORMATION

We may collect information necessary to operate our store, process orders, receive payments, arrange deliveries, provide customer service and improve our services.

Our collection and use of personal information is explained in our Privacy Policy.

Some information may also be processed by service providers such as Shopify, payment processors and delivery partners where necessary to complete transactions and provide our services.

12. CUSTOMER REVIEWS AND FEEDBACK

Customers may have opportunities to provide reviews, suggestions, comments or other feedback.

By voluntarily submitting content for publication, you permit Glow Opticals to use and display that content for legitimate business and promotional purposes, subject to applicable law.

Customers should not submit content that is unlawful, misleading, abusive, defamatory, offensive or infringes another person’s intellectual property or privacy rights.

We may moderate or remove inappropriate content where reasonably necessary.

13. ERRORS AND CORRECTIONS

Despite reasonable efforts to maintain accurate information, our website may occasionally contain errors relating to prices, descriptions, promotions, stock availability, delivery information or other details.

We reserve the right to correct genuine mistakes and update inaccurate information.

Where a significant error affects an order already placed, we may contact the customer to explain the issue and provide an appropriate solution, including cancellation and refund where applicable.

14. ACCEPTABLE USE

You must not use our website or services:

For illegal or fraudulent activities;

To violate another person’s rights;

To submit intentionally false or misleading information;

To distribute viruses, malware or harmful software;

To interfere with website security or functionality;

To impersonate another individual or organisation;

To collect personal information about other users without lawful authority;

To send spam or unauthorised promotional material;

To misuse discounts, promotional offers, refunds or payment systems; or

To engage in conduct that could damage our website, customers, employees or business.

We may restrict access where there is reasonable evidence of serious misuse, fraud or unlawful activity.

15. AUTOMATED ACCESS

Automated systems, bots, scraping tools or similar technologies must not be used to interfere with, overload, bypass security measures or improperly extract protected information from our website.

Legitimate automated services must comply with applicable technical restrictions and legal requirements.

16. SUSPENSION OR TERMINATION

Glow Opticals may suspend or restrict access to online services where a customer seriously breaches these Terms, engages in fraudulent activity, interferes with website security or uses the service unlawfully.

Any outstanding payment obligations or rights that arose before termination will remain unaffected where legally applicable.

17. WARRANTIES AND PRODUCT RESPONSIBILITY

We aim to supply products that correspond with their descriptions and applicable quality requirements.

Any manufacturer or product warranty will be subject to its applicable warranty conditions.

Website information is provided for general shopping and product-information purposes and should not be interpreted as professional medical or eye-care advice.

Where professional eye examination, diagnosis or prescription advice is required, customers should consult an appropriately qualified eye-care professional.

Nothing in these Terms is intended to remove or restrict any warranty, remedy or consumer right that cannot legally be excluded.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Glow Opticals will not be responsible for losses arising solely from circumstances outside our reasonable control or from misuse of products contrary to their intended purpose or supplied instructions.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or restricted.

19. INDEMNITY

Where permitted by applicable law, users may be responsible for losses reasonably arising from their unlawful use of our services, infringement of third-party rights or serious breach of these Terms.

20. SEVERABILITY

If a particular provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply.

21. ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, form the agreement governing the customer’s use of our online services.

Failure by Glow Opticals to immediately enforce a particular provision does not automatically mean that we have waived our right to enforce it later.

22. GOVERNING LAW

These Terms and transactions with Glow Opticals will be governed by the applicable laws of India.

Any dispute will be handled in accordance with applicable Indian law and the jurisdiction legally applicable to Glow Opticals and the relevant transaction.

Nothing in this section is intended to restrict any statutory rights or remedies available to consumers.

23. CHANGES TO THESE TERMS

Glow Opticals may update these Terms when required due to changes in our services, policies, technology or applicable legal requirements.

The latest version will be made available through our website.

Continued use of our services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. CONTACT INFORMATION

Questions regarding these Terms or our online services can be directed to:

GLOW OPTICALS

Fortune Mall, Court Road

Puttur, Mangalore – 564201

Phone: 7760083949

Email: glowopticals@gmail.com