Refund policy

GLOW OPTICALS

CANCELLATION, RETURNS, EXCHANGES AND REFUND POLICY

This Cancellation, Returns, Exchanges and Refund Policy (“Policy”) sets out the procedures followed by Glow Opticals regarding order cancellations, returns, exchanges and refunds.

By purchasing products from Glow Opticals, you agree to the terms and conditions contained in this Policy.

1. APPLICABILITY OF POLICY

1.1. By placing an order or purchasing any product from Glow Opticals, you agree to be bound by this Policy.

1.2. Glow Opticals reserves the right to modify or update this Policy from time to time. Customers are advised to review the applicable terms at the time of purchase.

1.3. Products eligible for return or exchange must be unused and returned in their original condition with all applicable packaging, accessories, cleaning cloths, cases, warranty cards and other components supplied with the product.

2. CANCELLATION OF ORDERS

2.1. An order may be cancelled before the product has been dispatched. Once an order has been dispatched, cancellation may not be possible.

2.2. Customers wishing to cancel an order should contact Glow Opticals and provide the relevant order or purchase details.

Contact Number: 7760083949

2.3. Products purchased under special offers, promotions or discounts may be subject to additional terms and conditions, including restrictions on cancellation.

3. UNETHICAL OR FRAUDULENT PURCHASES

3.1. Glow Opticals reserves the right to cancel orders where there is reasonable evidence that a transaction has been made fraudulently, dishonestly, through misuse of a technical error, or in breach of the applicable offer or purchase conditions.

3.2. Glow Opticals may refuse or cancel transactions involving suspected misuse, repeated improper returns, bulk ordering intended for abuse of promotional offers, or other fraudulent activities.

4. RETURNS AND EXCHANGES

4.1. A customer may request a return or exchange within 7 days of receiving the product where:

  • The product is damaged or defective.
  • The product and its shipping package have been damaged.
  • A part or accessory is missing.
  • The product supplied is different from the product ordered.
  • The customer is otherwise dissatisfied with the purchased product, subject to the conditions of this Policy.

4.2. To request a return or exchange, contact Glow Opticals within the applicable return/exchange period.

Contact Number: 7760083949

4.3. For exchanges, the customer may request an eligible replacement product or colour variant, subject to availability.

If an exchange is requested for a different model, brand or product of a higher value, the customer will be required to pay the applicable price difference.

4.4. Products must be returned in their original and unused condition together with the original invoice or sales receipt, packaging, price/MRP tags, warranty card, eyewear case, cleaning cloth and any other accessories originally supplied.

4.5. Glow Opticals reserves the right to inspect returned products before approving a return or exchange.

4.6. A return or exchange may be rejected where:

  • The product has been worn, damaged or mishandled after purchase.
  • The product has been altered or modified.
  • Original packaging, tags or accessories are missing.
  • The product contains scratches, stains, dents or other customer-caused damage.
  • The return/exchange request is made after the applicable return period.
  • The product falls under a non-returnable or non-exchangeable category.
  • A personalised or specially customised product has been ordered.

4.7. Products purchased as a set should normally be returned or exchanged as a complete set.

4.8. All returned products must be unused, undamaged and in a condition suitable for resale, except where the return relates to an accepted manufacturing defect or damage.

4.9. Glow Opticals reserves the right to reject a return or exchange where the product does not satisfy the conditions stated in this Policy.

5. REFUNDS

5.1. Refunds will only be processed for products that qualify for return or cancellation under this Policy.

5.2. Returned products may be inspected before a refund is approved.

5.3. Once the return has been inspected and approved, the eligible refund will normally be processed within 10–15 business days, depending on the payment method and processing time of the relevant bank or payment provider.

5.4. Refunds will ordinarily be made to the original payment method or through another refund method agreed between Glow Opticals and the customer.

5.5. Original delivery or shipping charges may be non-refundable unless the product was supplied damaged, defective or incorrectly due to an error attributable to Glow Opticals.

5.6. Glow Opticals reserves the right to reject a refund where the returned product does not satisfy the conditions of this Policy.

6. SHIPPING AND RETURN CHARGES

Prepaid orders may be eligible for complimentary shipping where applicable.

Return or exchange shipping arrangements will depend on the circumstances of the return and the location of the customer.

Where an additional collection or delivery attempt is required because incorrect products were provided for return, incorrect information was supplied, or collection failed due to circumstances attributable to the customer, additional courier charges may apply.

7. SERVICE REJECTION AND FRAUD PREVENTION

Glow Opticals reserves the right to refuse service or cancel an order where fraudulent activity, misuse of services, abuse of promotional offers, inappropriate conduct towards staff, or other serious misconduct is reasonably identified.

Where an eligible prepaid order is cancelled by Glow Opticals, the applicable refund will be processed in accordance with this Policy.

8. CUSTOMER SUPPORT

For questions, cancellations, returns, exchanges, refunds or other customer support matters, please contact:

GLOW OPTICALS

Fortune Mall, Court Road
Puttur, Mangalore – 564201

Contact Number: 7760083949