Warranty Policy

Glow Opticals – Warranty Policy

Glow Opticals is committed to providing reliable post-purchase support and conditional warranty coverage for its products to ensure customer satisfaction in the event of any product-related issues. We trust that you will find our products reliable and enjoyable.

This Warranty Policy assures you that products purchased from Glow Opticals are covered against defects in design, manufacturing, or workmanship, subject to the terms and conditions outlined below. By purchasing our products, you agree to be bound by the terms and conditions of this Warranty Policy.

In the event of any issue with your product, please follow the procedure below to avail of our after-sales support and warranty services.

1. Warranty Period

The warranty is applicable for a period of 1 year from the date of purchase for products purchased directly from Glow Opticals, subject to the terms and conditions of this Warranty Policy.

For products purchased from other retailers or through third-party sellers, the warranty terms shall be as specified on the warranty card or documentation provided with the product.

2. Warranty Eligibility

To be eligible for warranty support:

  • You must contact Glow Opticals through the contact details provided below.
  • You must provide a valid purchase invoice or proof of purchase.
  • You must provide clear pictures of the product showing the defect or issue.
  • You must provide your name and contact details.
  • If the warranty claim is approved, you must keep the original product and all accessories received with the product ready for inspection, collection, servicing, or replacement, as applicable.
  • Glow Opticals may arrange for the product to be collected through its delivery or logistics partner, where required.

3. Warranty Conditions

This Warranty is limited to damage or defects arising from manufacturing defects, design defects, or workmanship issues that occur during the applicable Warranty Period.

The warranty will be applicable only after the product has been inspected and the claimed defect has been determined to fall within the scope of this Warranty Policy.

4. Our Responsibilities

At its sole discretion, Glow Opticals may:

  • Repair or service the defective product;
  • Replace the product with an equivalent or suitable substitute; or
  • Where repair or replacement is not possible, reimburse the purchase price of the product, subject to the applicable terms.

Glow Opticals reserves the right to determine the most appropriate resolution and, where replacement is required, to select the best available substitute of comparable value and specifications.

5. Warranty Exclusions

This Warranty does not cover damage or defects resulting from circumstances other than manufacturing, design, or workmanship defects, including but not limited to:

  • Normal wear and tear;
  • Accidental damage;
  • Improper maintenance or cleaning;
  • Incorrect or improper handling;
  • Negligence or misuse;
  • Damage caused by improper storage or use;
  • Damage resulting from unauthorized repairs or modifications; or
  • Any other damage caused after the product has been purchased and delivered.

Glow Opticals reserves the right to determine the nature and cause of any defect and whether the product qualifies for warranty coverage. The decision of Glow Opticals regarding the applicability of the Warranty shall be final, subject to applicable law.

6. Governing Law & Jurisdiction

This Warranty Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to this Warranty Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over Puttur, Karnataka.

7. Amendment to Warranty Policy

Glow Opticals reserves the right to modify, amend, update, or revise the terms and conditions of this Warranty Policy from time to time. Any changes shall be applicable from the date they are communicated or published by Glow Opticals.

8. How to Initiate a Warranty Claim

To initiate a warranty claim during the applicable Warranty Period, please contact our customer support team using the details below:

Glow Opticals
Address: Fortune Mall, Puttur, Ground Floor, Puttur, Karnataka – 575201, India
Phone: +91 77600 83949
Email: glowopticals@gmail.com

When contacting us, please provide your purchase invoice, product photographs showing the issue, your name, and your contact details. Our team will review your request and guide you through the next steps.